Terms of service

TERMS OF SERVICE

  1. About us

Robed In Royalty is operated by Darius Spooner-Cowan, a sole trader trading as Robed In Royalty.

Business address: Birmingham, B3
Email: connect@robedinroyalty.com

These terms apply to purchases from robedinroyalty.com. Nothing in these terms limits your statutory consumer rights.

  1. Our products

We aim to describe and photograph our products accurately. Colours may appear slightly different depending on your screen settings. This does not affect your right to receive goods that match their description, are of satisfactory quality and are fit for purpose.

Please check the product description and available sizing information before ordering.

  1. Orders and payment

Please check your items, sizes and delivery address before placing your order.

An order confirmation email acknowledges receipt of your order. We accept your order when we send your dispatch confirmation.

If we cannot fulfil your order, we will contact you and refund any payment taken for the unavailable items. If we discover a pricing error, we will contact you before accepting the order so you can choose whether to proceed at the correct price or receive a refund.

  1. Prices and delivery charges

Prices are shown in pounds sterling and include applicable taxes.

We offer complimentary standard UK delivery. Any other available delivery options and charges will be shown before you complete your purchase.

Price changes do not affect orders we have already accepted.

  1. Delivery

Our Shipping Policy explains processing times, estimated delivery times and available delivery services.

We remain responsible for the goods until they are received by you or a person you nominate, unless you independently appoint a carrier that we have not offered.

If your parcel is delayed, lost or damaged, contact connect@robedinroyalty.com. Delivery estimates do not remove your statutory rights concerning late or missing deliveries.

  1. Cancellations, returns and refunds

For online purchases, you normally have the right to cancel without giving a reason within 14 days after receiving your goods. You then have a further 14 days to return them after notifying us.

You may also notify us of cancellation before delivery. Dispatch does not remove your cancellation rights.

Our Return and Refund Policy explains how to arrange a return, return postage, item condition and refund times. These rights also apply to sale items unless a lawful exception applies.

Faulty, damaged or incorrectly supplied goods are covered by your separate statutory rights.

  1. Using our website

Please provide accurate order and contact details. You must not misuse our website, introduce malicious software, attempt unauthorised access or use it for unlawful purposes.

Our branding, photographs, designs and website content belong to us or their respective rights holders. Commercial reproduction requires permission.

  1. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or breaches of your statutory consumer rights.

  1. Privacy and Shopify

Our Privacy Policy explains how personal information is collected and used.

Our store is hosted by Shopify. Your purchases are made directly with Robed In Royalty.

  1. Complaints and applicable law

Please send complaints or questions to connect@robedinroyalty.com so we can try to resolve them.

These terms are governed by the laws of England and Wales. You retain any mandatory consumer protections and rights to use your local courts that apply where you live.

  1. Changes to these terms

We may update these terms for future orders. The version in effect when you place your order applies to that purchase.